DATA PROTECTION DISCLAIMER
The personal information requested by the Mountaineering Company at the time of booking plus any subsequent information is held on paper and digitally. The information is required to assist us to deliver the course and in maintaining the company’s high standards of delivery. By providing us with the information to process your booking you are agreeing that the information can be kept and accessed by Mountaineering Company staff. Contact details will be used to advise you of future offers by post, email, SMS or phone ONLY if you have given us your permission to do so. If you have not given us your permission to keep you up to date with what is happening at The Mountaineering Company we are unable to contact you for this purpose.
Booking Terms and Conditions
1. Booking Conditions
1.1 - Participation in adventurous activities entails some risk of injury. All staff employed by the company are trained and appropriately qualified to run activity sessions and will at all times proceed in a manner to limit the risk of injury. However, customers need to accept that accidents and injuries can happen.
1.2 - A booking is defined as all the fees agreed within your itinerary. This includes any included accommodation, transport, food, or any other expenses agreed prior with you, the client.
1.3 - If changes are made to the booking, the most recent version of the booking itinerary will apply to our terms and conditions.
1.3 - Participants 14-17 years must be accompanied by a parent/guardian with legal responsibility who must participate in the same course.
1.4 - All bookings are on the basis that the customer will, at all times, observe the safety regulations set by the company.
1.5 - The Mountaineering Company reserves the right to remove participants from a course if they are abusive, agressivem violent or use discriminatory language.
1.6 - The course sizes listed on the website are intended targets and may be adjusted at the Company’s discretion. While the Company does not guarantee a specific minimum or maximum number of participants, it will ensure that an appropriate number of Leaders, Guides, Instructors, and support staff are provided so that the core objectives of the course can be met. Additionally, any Leaders, Guides, Instructors, or support staff referenced in course descriptions, promotional materials, or on the website may be substituted or changed at any time.
1.7 - The Mountaineering Company reserves the right to modify any course itinerary or schedule due to weather conditions, participant ability, or other unforeseen factors. While we will make every effort to ensure that the core skills and objectives of the course or event are delivered, these may be subject to change.
2. Course Fees
2.1 - Course places must be reserved online, by email or by telephone and a minimum deposit will apply.
2.2 - The balance of the course fee is payable 8 weeks before the course commences.
2.3 - If the course fee is not paid in full The Mountaineering Company reserve the right to refuse you to participate on the course or event.
2.4 - All brochure prices are inclusive of V.A.T
3. Cancellation by Client
3.1 - All cancellations must be made in writing or by email
3.2 - All deposits are non-refundable
3.3 - Once notified of the cancellation by email or post The Mountaineering Company will attempt to sell your place(s) if the course or event start date is 28 days or more. Private or bespoke courses courses please refer to clause 3.5
3.3 - In the event that The Mountaineering Company is able to re-sell the course place prior to the commencement date of the course, the client will receive a full refund less 20% of the course cost to cover administration fees.
3.4 - Refunds will only be made after the commencement date of the course.
3.5 – Should The Mountaineering Company be unable to re-sell the course place(s) prior to the course commencement date, the client will be charged the following cancellation fees:
- Deposits are non-refundable.
- If cancellation occurs between 12 and 8 weeks prior to the course start date, 25% of the total course fee will be charged.
- If cancellation occurs between 8 weeks and 28 days prior to the course start date, 75% of the total booking fee will be charged.
- If cancellation occurs within 28 days of the course start date, 100% of the total booking fee will be charged.
- If cancellation occurs on or after the start date, 100% of the total booking fee applies.
3.6 To cover all eventualities, we recommend an insurance policy that includes cancellation or curtailment of your course, trip or holiday.
3.7 In line with our normal terms and conditions, we will not be offering refunds for clients who don’t want to attend our courses or events. This includes not wanting to attend due to the weather, bereavement, or any other circumstance.
3.8 The company is not responsible for any delays, cancellations, or disruptions to flights, taxis, or any other form of transport booked by the customer. Any such events do not affect the customer’s obligations under these Terms and Conditions, and all standard cancellation and booking policies continue to apply. Customers are advised to arrange appropriate travel insurance to cover such situations.
3.9 The company is not responsible for non-attendance or cancellation due to adverse weather, road closures (Including snowgates) or any other delay that is out of our control. As before, we recommend taking out insurance to cover all eventualities.
4. Cancellation by The Mountaineering Company
4.1 - Although we will attempt to ensure that courses run as scheduled, in the event that The Mountaineering Company need to cancel a course due to unsuitable conditions or other unforeseen circumstances, we will notify the client as soon as possible.
4.2 – The Mountaineering Company will attempt to notify clients no less than seven full days prior to a course start date if a course needs to be cancelled.
4.3 - In the event of cancellation by The Mountaineering Company, clients will be offered the following options:
Another course on different dates.
A full refund of any payments made for the booking.
4.4 - The Mountaineering Company will not be held responsible for any accommodation costs or travel costs incurred, and we advise you to take out cancellation insurance for this eventuality (see notes 2.3)
5. Risks and Dangers
5.1 Whilst our instructors will do everything in our power to ensure your safety, the dynamic nature of the outdoor environment means we can never ensure your safety in every situation. You are responsible for accepting the risks of injury or death and we ask that you read the British Mountaineering Council's participation statement below.
“Hill walking and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement”
6. Health of Clients
6.1 All participants must arrive in good health and be physically and mentally able to undertake the course content as described in the itinerary or on the Company website. Participants are required to disclose any medical conditions, injuries, ongoing health issues, or other matters that may affect their ability to safely take part in the course in the health declaration or waiver prior to the course start.
6.2 Participants arriving with undisclosed injuries, health issues, or conditions that prevent them from safely participating may be asked to leave the course. The Company cannot be held responsible for any financial losses, travel costs, or other expenses incurred as a result of such cancellations or removals
7. Force Majeure
7.1 Despite anything stated elsewhere in these Terms and Conditions, the Company will not be held liable for any failure, delay, or partial performance of its obligations to you caused by circumstances beyond the Company’s reasonable control. Such circumstances include, but are not limited to, strikes or industrial action, disruptions to utility or transport services, war, riot, civil unrest, malicious damage, compliance with any law, regulation, government order or statutory requirement, accidents, mechanical or equipment failure, or acts of God (including fire, flood, storm, or other extreme weather events, whether at or near the location of the event) (“Force Majeure Event”).
8. Liability
The Company shall not be held liable for any failure to perform the Contract arising from:
- Your actions or omissions;
- The actions of any third party not connected to the provision of the course, where the failure is unforeseeable or unavoidable;
- Any unusual or unforeseeable circumstances beyond the Company’s control, the consequences of which could not have been prevented even with all reasonable care; or
- Any event that the Company or its suppliers could not have reasonably anticipated or prevented, even with due diligence.
The Company will not be liable for any illness, injury, or loss of life sustained during a course, except where such illness, injury, or loss is directly caused by the negligence of the Company or its employees. The Company is also not responsible for any loss or damage to personal property that is not insured.
Participants are strongly advised to obtain insurance that covers all activities undertaken during the course.
