DATA PROTECTION DISCLAIMER
The personal information requested by the Mountaineering Company at the time of booking plus any subsequent information is held on paper and digitally. The information is required to assist us to deliver the course and in maintaining the company’s high standards of delivery. By providing us with the information to process your booking you are agreeing that the information can be kept and accessed by Mountaineering Company staff. Contact details will be used to advise you of future offers by post, email, SMS or phone ONLY if you have given us your permission to do so. If you have not given us your permission to keep you up to date with what is happening at The Mountaineering Company we are unable to contact you for this purpose.
1. Course Fees
1.1 - Course places must be reserved online, email or by telephone and a minimum deposit will apply.
1.2 - The balance of the course fee is payable before the course commences.
1.3 - In the event that the course fee is not paid in full The Mountaineering Company reserve the right to refuse you to participate on the course or event.
1.4 - All brochure prices are exempt of V.A.T
2. Cancellation by Client
2.1 - All cancellations must be made in writing or by email
2.2 - Once notified of the cancellation by email or post The Mountaineering Company will attempt to sell your place(s)
2.3 - In the event that The Mountaineering Company is able to re-sell the course place prior to the commencement date of the course, the client will receive a full refund less 20% of the course cost to cover administration fees.
2.4 - Refunds will only be made after the commencement date of the course.
2.5 – Should The Mountaineering Company be unable to re-sell the course place(s) prior to the course commencement date the client will be charged the following cancellation fees:
Your deposit if the cancellation is made over 8 weeks before the start date of the course unless we can resell the place (see point 2.3).
The full course fee if the cancellation is made less than 8 weeks before the course start date unless we can resell the place (see point 2.3).
To cover this eventuality we recommend an insurance policy that includes cancellation or curtailment of your trip or holiday.
*** CORONA VIRUS TERMS AND CONDITIONS UPDATE ***
Due to the current Coronavirus situation we have updated our terms and conditions to reflect the current situation and to offer further clarity. These Terms will apply until the 21st of March and will be updated as the situation evolves.
2.3 In the event that you become sick and need to self-isolate we will provide a free transfer onto a later date. As this isolation will at earliest be 14 days prior to the start of the event we will require a doctor’s note, letter from employer or letter from a health care professional. Please contact us should this be the case.
2.4 In line with our normal terms and conditions we will not be offering refunds for clients who simply don’t want to attend out courses.
2.5 Whilst unlikely, we cannot rule out having the event cancelled by government restrictions. Should this be the case we would be in touch at the first opportunity and make sure you get a transfer or refund.
3. Cancellation by The Mountaineering Company
3.1 - Although we will attempt to ensure that courses run as scheduled, in the event that The Mountaineering Company need to cancel a course due to unsuitable conditions or other unforeseen circumstances we will notify the client as soon as possible.
3.2 – The Mountaineering Company will notify clients no less than seven full days prior to a course start date if a course needs to be cancelled.
3.3 - Cancellation by The Mountaineering Company does not affect a client's right to a refund of travel costs that may have been incurred prior to the cancellation except in the circumstances set out in clauses 3.1 or 3.2.
3.4 - In the event of cancellation by The Mountaineering Company clients will be offered the following options:
Another course on different dates.
Full refund of the course fee paid.
3.5 - The Mountaineering Company will not be held responsible for any accommodation costs incurred and we advise you take out cancellation insurance for this eventuality.
4. Risks and Dangers
Whilst our instructors will do everything in our power to ensure your safety, the dynamic nature of the outdoor environment means we can never ensure your safety in every situation. You are responsible for excepting the risks of injury or death and we ask that you read the British Mountaineering Councils participation statement below.
“Hill walking and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement”